Terms of service
These general conditions of sale (hereinafter the “General Conditions of Sale”) govern the sale of goods on this website www.puricraft.com (hereinafter the “Site”).
The goods marketed on the Site (hereinafter the “Products”) are sold by Check Up S.r.l. with registered office in Codogné (TV) at via del Lavoro n. 63, 31013, Italy, Registration Number with the Register of Companies of Treviso and C.F. 01201610936, P.Iva 03036150260, R.E.A.: TV-212746, share capital € 119,000.00 i.v., PEC: checkup@legalmail.it (hereinafter the “Seller”).
In order to submit a purchase order, you must read and accept these General Terms and Conditions of Sale. Failure to accept the General Conditions of Sale will result in the inability to make purchases on the Site.
1. PREMISES
1.1. The purchase of Products through the Site is reserved exclusively for users who are of age and consumers. Consumers are natural persons acting for purposes not related to the commercial, entrepreneurial, craft or professional activity, possibly carried out (hereinafter the “Customer”).
1.2. The offer and sale of the Products refers exclusively to the countries of the European Union.
1.3. The Seller reserves the right to provide a maximum limit of Products, or types of Products, that can be purchased on the Site.
1.4. The Seller, therefore, reserves the right not to process orders from parties other than consumers and/or minors, from countries not included among those listed among the shipping countries or, in any case, orders that do not conform to its commercial policy.
1.5. The General Conditions of Sale exclusively govern the sale and purchase of Products on the Site between the Seller and users of the Site.
1.6. The General Conditions of Sale do not regulate the sale of goods or the provision of services by parties other than the Seller, even if they are present on the Site through links, banners or other forms of connection. It is the Customer's responsibility to check the Terms of Sale before placing orders and purchasing goods and services from parties other than the Seller. The latter is therefore not responsible for the sale of goods and/or provision of services by third parties and/or the conclusion of agreements between the Customer and third parties.
2. PRODUCT PURCHASE ORDER
2.1. To order one or more Products on the Site, the Customer must select the Products he/she intends to purchase and add them to the shopping cart. After finishing the selection of the chosen Products, the Customer must proceed with the checkout at the shopping cart web page, fill out the order form in electronic format, according to the relevant instructions, and submit it to the Seller.
2.2. The languages available for the conclusion of the purchase order are Italian and English.
2.3. The purchase order of the Products may be placed by the Customer either through his/her personal account, if registered to the Site, or through the non-registered user mode c.d. guest, providing in this case the personal information required to proceed with the fulfillment of the order.
2.4. Before proceeding with the order of the Products, the Customer must carefully read the General Conditions of Sale, which he/she may also print, store or make a copy for personal use. The Customer, by sending the order form, declares that he/she has understood and approved the contents of the form itself, as well as accepted the General Conditions of Sale and Use of the Site while, in default, the purchase order cannot be proceeded with.
2.5. Before transmitting the purchase order form, the Customer may verify the details of the order, as well as identify and correct any errors in data entry.
2.6. The submission of the order form by the Customer implies for the latter the obligation to pay the price specified in the order.
2.7. The presence of the Products on the Site shall be understood as an invitation to offer by the Seller. The sending of the purchase order by the Customer to the Seller shall count as a proposal to purchase the individual Products covered by the order.
2.8. Upon receipt of the purchase order, the Seller shall send to the Customer, by e-mail, a receipt of the purchase order, containing a summary of the general and particular conditions applicable to the contract, information relating to the essential characteristics of the good or service and a detailed indication of the price, means of payment, withdrawal, delivery costs and applicable taxes. This e-mail is an automatic confirmation of receipt of the order and does not imply acceptance by the Seller of the Customer's purchase order.
2.9. The Customer's purchase order shall be deemed accepted by the Seller with the latter's sending of the e-mail confirming that the Products ordered have been shipped.
2.10. The Seller reserves the right not to accept purchase orders. This may occur, for example, in case of unavailability of Products or incomplete or incorrect orders, which do not give sufficient guarantees of solvency or which are contrary to the Seller's commercial policy and/or the General Conditions of Sale. In these cases, the Seller will promptly and in any case within 30 days from the transmission of the order to the Seller, inform the Customer by e-mail that the contract is not concluded and that the Seller has not carried out the purchase order. In the event that the Customer has already submitted the order form and paid the price, the Seller shall refund the amount paid.
2.11. The order form shall be filed in the Seller's database in accordance with the terms of the law. The Customer, if registered on the Site, will be able to view the orders placed by accessing his personal account and consulting the appropriate section of the Site. The Customer who has made the purchase as a non-registered user may check the orders placed by contacting Customer Service as indicated in paragraph 12 “Customer Service” below.
3. CHARACTERISTICS OF PRODUCTS
3.1. The essential characteristics of the Products are provided in each Product tab of the Site. it is possible that the images and colors of the Products on the Site do not correspond to the real ones due to the Internet browser and/or monitor used by the Customer.
4. PAYMENTS
4.1. The prices of the Products indicated on the Site are expressed in euros (€).
4.2. For shipments to European Union countries, prices are already inclusive of all applicable taxes and duties.
4.3. With regard to shipments to non-EU countries, the Products sold may be subject to taxes, fees and/or duties according to the applicable regulations in the country of delivery. Such taxes, fees and/or duties cannot be foreseen in advance by the Seller and are, in any case, entirely borne by the Customer. For further information, Customer may contact the customs office in the country of delivery of the Product.
4.4. Product prices do not include shipping and delivery charges, which will be clearly indicated at the beginning of the Product purchase procedure.
4.5. The prices of the Products may be subject to change. The Customer undertakes, therefore, to check the final sale price before sending the relevant order form.
4.6. The payment methods can be found at the bottom of the home page of the Site, as well as indicated in the individual purchase order form, and are an integral part of the General Conditions of Sale.
4.7. The price for the purchase of the Products and the shipping costs, as indicated in the order form, will be charged after the Customer sends the purchase order and before the Products are shipped by the Seller.
4.8. In the event that the Customer requests payment by credit card, the relevant information (such as the credit/debit card number or the date of its expiration) will be communicated, via encrypted protocol, to banks or companies providing electronic payment services.
5. DELIVERY OF PRODUCTS
5.1. Delivery of the Products ordered on the Site is made by courier. The costs, methods and terms of delivery of the Products are indicated on the Shipping page, as well as on the individual purchase order form, and form an integral part of the General Conditions of Sale.
5.2. The delivery times of the Products indicated on the Site are indicative and refer only to working days, with the express exclusion of holidays.
6. PREORDINATION
6.1. Pre-order is the reservation of a Product not yet available on the Site.
6.2. A Product available for pre-order is displayed on the relevant page of the Site with the button bearing the words “pre-order”. Through the click on “pre-order”, the Product is placed in the shopping cart. Once the reservation process is completed, the pre-order will be confirmed by means of an e-mail.
6.3. For each Product on pre-order, the estimated date of shipment will be indicated within the relevant product sheet.
6.4. The purchase of pre-order products can only be made by credit card and, therefore, in order to complete the pre-order, you will need to enter your credit card details.
6.5. The price of the purchased products and related shipping costs indicated at the time of pre-order will be charged to your credit card upon completion of your order.
6.6. Mixed order that includes Available Products and Pre-order Products will result in shipments at different times with shipping costs charged for each shipment.
6.7 You may cancel your pre-order by contacting Customer Service until you receive the email confirming that the Product has been shipped.
7. RIGHT OF WITHDRAWAL
Exercise of the right of withdrawal
7.1. The Customer has the right to withdraw from the contract concluded with the Seller, without stating reasons, within 14 days from the day of acquiring physical possession of the Products purchased on the Site.
7.2. In order to exercise the right of withdrawal, the Customer may send written and explicit notice of the decision to withdraw to the Seller, providing its references (first name, last name, address and e-mail), the dates of order and receipt of the Products, the order number and the relevant Products purchased; to this end, the Customer may optionally use the non-mandatory standard withdrawal form set out in Annex I of Legislative Decree 21 February 2014, no. 21 (available at the bottom of these General Terms and Conditions of Sale). The notice of withdrawal must be sent to the Seller at the contacts indicated in the “Customer Service” section.
7.3. The Customer shall be liable for any diminution in the value of the Products resulting from any handling of the Products other than that necessary to establish the nature, characteristics and operation of the Products.
7.4. The right of withdrawal may also not be exercised in the event that:
- the Products have been custom-made or personalized;
- the Products are likely to deteriorate or expire rapidly;
- the sealed Products are not suitable to be returned for hygienic reasons or reasons related to health protection and which have been opened after delivery;
- the Products are, after delivery, inseparably mixed with other goods;
- the Products consist of sealed audio or video recordings or sealed computer software that have been opened after delivery.
Time and manner of return
7.5. The Products subject to withdrawal must be returned to the Seller. In order to proceed with the return, the Customer must return the returned Products, within 14 days from the date on which the Customer transmitted the relevant withdrawal form to the Seller, to: Check Up S.r.l., via del Lavoro n. 63, Codogné (TV), 31013, Italy, together with the withdrawal form.
7.6. The payment of the direct costs of returning the Products shall be borne by the Customer.
7.7. It is recommended to return the Products within the original packaging sent by the Seller.
Time and manner of reimbursement
7.8. Upon receipt of the Products, the Seller shall make the necessary verifications regarding the conformity of the same with the conditions and terms indicated in this Article 7.
7.9. In the event that the verifications are positively concluded, the Seller shall send to the Customer, by e-mail, the relevant confirmation of acceptance of the Products thus returned and shall proceed to refund all payments received from the Customer, including delivery costs. On the other hand, the Seller shall not be obliged to reimburse the additional costs of delivery charges if the Customer has expressly chosen a type of delivery other than the least expensive type of delivery offered.
7.10. Whatever the payment method used by the Customer, the refund shall be activated by the Seller, after verification of the proper execution of the right of withdrawal, in the shortest possible time and in any case within 14 days from the date on which the Seller received the notice of withdrawal. Reimbursement may be suspended by the Seller until receipt of the Products or until the Customer demonstrates that it has returned the Products, whichever is earlier.
7.11 The Seller shall make the refund using the same means of payment used by the Customer for the initial purchase, unless the Customer has expressly agreed otherwise. If there is no correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums shall be made by the Seller, unless otherwise agreed, to the person who made the payment.
7.12. If the terms and conditions for the exercise of the right of withdrawal, as specified in this Article 7, are not met, the Customer shall not be entitled to a refund of the sums already paid to the Seller; however, the Customer may re-obtain, at its own expense, the Products in the state in which they were returned to the Seller.
8. LEGAL WARRANTY OF CONFORMITY
8.1. In addition to the warranty for defects in the goods sold, the Seller provides on the products the legal warranty of conformity in accordance with the provisions of Title III of Part IV of Legislative Decree September 6, 2005 No. 206 (so-called Consumer Code). This warranty provides that the Seller is liable for conformity defects on the products sold that occur within 2 (two) years from the delivery of the products.
8.2. Unless proven otherwise, defects of conformity that become apparent within 1 (one) year after delivery of the product shall be presumed to have already existed on that date, unless such assumption is inconsistent with the nature of the goods or the nature of the defect of conformity.
8.3. The action aimed at asserting a lack of conformity not maliciously concealed by the Seller shall be prescribed, in any case, within the term of 26 (twenty-six) months from the delivery of the product.
8.4. In the event of a lack of conformity, the consumer may request, at his or her option, the Seller to repair the goods or to replace them, in either case without incurring any expense, provided that the remedy chosen is not impossible or, compared to the alternative remedy, does not impose disproportionate costs on the Seller. The consumer may also request, at his or her option, a proportional reduction in the price or termination of the contract in the cases referred to in Article 135 bis of the Consumer Code.
8.5. In order to take advantage of the conformity warranty, it is recommended to keep and show the purchase documents of the product. For more information on the legal guarantee of conformity for consumers as well as to take advantage of the remedies provided by the legal guarantee in relation to products purchased from the Seller, the consumer may contact Customer Service.
9. PRIVACY
9.1. In relation to the processing of Customer's personal data, please refer to the Privacy Policy.
10. APPLICABLE LAW AND DISPUTE RESOLUTION
10.1. The General Terms and Conditions of Sale are governed by Italian law and, in particular, by the provisions of Legislative Decree No. 206 of September 6, 2005, bearing the “Consumer Code”, with specific reference to the provisions on distance contracts and Legislative Decree No. 70 of April 9, 2003 on certain aspects concerning electronic commerce.
10.2. In the event of disputes between the Seller and each Customer in the interpretation and/or application from the General Conditions of Sale, the Customer may access through the link https://webgate.ec.europa.eu/odr to the online dispute resolution platform provided by the European Commission.
11. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
11.1. The General Conditions of Sale may at any time be amended by the Seller, also in consideration of any regulatory changes. The new General Conditions of Sale shall be effective from the date of publication on the Site. Customers are therefore invited to regularly access the Site and consult, before making any purchase, the most updated version of the General Conditions of Sale.
11.2. The General Conditions of Sale applicable to each contract concluded by the Customer through the Site shall be those in effect on the date the purchase order is sent.
12.CUSTOMER SUPPORT
12.1. For assistance on the Products, further information, suggestions, complaints and/or further requests, the Customer may contact the Seller's customer service at any time at the Contact form or at the following references:
- via e-mail: help@puricraft.com;
- via mail: Check Up S.r.l., via del Lavoro n. 63, Codogné (TV), 31013, Italy.